Job Description

Overview

Our client, a prestigious alternative investment firm, based in Downtown Manhattan is seeking a System Administrator / IT Support Engineer to join their growing technology team. This is a highly visible, hands-on role supporting executives and employees in a fast-paced, security-conscious environment. The ideal candidate enjoys solving complex technical issues, thrives in a white-glove support setting, and is comfortable owning everything from end-user support to infrastructure and systems administration.

Responsibilities

• Deliver exceptional onsite and remote technical support for executives and employees, resolving hardware, software, networking, and mobile device issues.
• Serve as an escalation point for complex technical problems while ensuring an outstanding end-user experience.
• Configure, deploy, maintain, and troubleshoot workstations, laptops, mobile devices, conference room technology, printers, and peripherals.
• Administer and support core Microsoft technologies including Active Directory, Windows Server, Microsoft 365, Exchange, file services, and related infrastructure.
• Support remote access technologies, endpoint security solutions, and cloud-based business applications.
• Lead desktop technology initiatives including hardware refreshes, operating system upgrades, software deployments, and patch management.
• Partner with internal teams to support employee onboarding, offboarding, workstation deployments, and access management.
• Maintain accurate technical documentation, asset inventory, and knowledge base articles.
• Work closely with vendors and service providers to coordinate implementations, maintenance, and issue resolution.
• Identify opportunities to improve IT operations through automation, process enhancements, and technology improvements.
• Assist with maintaining office technology infrastructure, networking equipment, and conference room systems while helping ensure a secure and reliable computing environment.

Qualifications

• 3+ years of hands-on IT support experience in a professional corporate environment, financial services preferred.
• Hands on experience with tools such as Active Directory, Intune, Windows Server, Microsoft 365, Exchange, networking fundamentals, and endpoint management.
• Experience with ticketing systems, remote support tools, and hardware deployment.
• Comfortable supporting executives and working in a high-touch, service-oriented environment.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism and discretion.

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